CB77 Privacy Policy – How We Protect Your Data

1 Introduction

CB77 ("we", "us", "the platform") takes the privacy of every player seriously. This Privacy Policy sets out in plain terms what personal data CB77 collects when you register an account, use the game lobby, make deposits in PKR, place bets or interact with any part of the CB77 service – including the mobile app and Progressive Web App (PWA).

This Policy applies to all users of the CB77 platform and any communications you have with our support team. It should be read alongside our Terms and Conditions, which govern your overall use of the platform.

CB77 is committed to handling your data responsibly, keeping it secure and being transparent about how it is used. If you have questions about anything in this Policy, our support team is available around the clock and can be reached at [email protected].

This Policy may be updated from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. We encourage you to review this page periodically so you remain informed about how CB77 handles your information.

2 Data We Collect

CB77 collects personal information through three main channels: directly from you when you register or update your account, automatically through your use of the platform, and from third-party services used to process payments and verify identity.

Information You Provide Directly

• Full legal name and date of birth (required for account registration and age verification)
• Email address and mobile phone number
• National identity information provided during verification checks
• Payment method details – for example, your JazzCash or Easypaisa mobile number, or bank account details used for PKR deposits and withdrawals
• Any documents you submit for identity verification, such as a CNIC copy
• Correspondence you send to CB77 support, including chat logs and email threads

Information Collected Automatically

• Device type, operating system and browser version
• IP address and approximate location data
• Pages visited within CB77, time spent on each section and clickstream data
• Game activity data – games played, bet amounts in PKR, session duration and outcomes
• Login timestamps and account activity logs
• Cookie identifiers and session tokens (see Section 5)

Information from Third Parties

• Transaction status and reference data from JazzCash, Easypaisa, Raast and bank transfer processors
• Identity verification results from third-party verification service providers
• Fraud and risk signals shared by payment networks to protect against unauthorised transactions

3 Why We Use Your Data

CB77 only processes your personal data for specific, legitimate purposes. The table below summarises the main reasons we use your information and the legal basis for doing so:

CB77 does not use your personal data for profiling that leads to automated decisions with significant legal effects, nor do we use your data to build advertising profiles for sale to third parties.

4 Payment Data

All PKR transactions on CB77 are processed through established payment channels – JazzCash, Easypaisa, Raast, direct bank transfer and supported debit or credit cards. When you make a deposit or request a withdrawal, the relevant payment data is transmitted directly to the payment provider using encrypted connections.

CB77 does not store full payment credentials on its own servers. Card numbers, mobile wallet PINs and bank account passwords are never visible to CB77 staff. What CB77 retains is limited to:

• The payment method type you used (for example, JazzCash or Easypaisa)
• The last few digits of an account number or mobile number associated with the payment method, for reference and dispute resolution purposes
• Transaction reference numbers, amounts in PKR, dates and statuses

This transaction history is necessary to process your withdrawals correctly, resolve any payment disputes and meet our financial record-keeping obligations. It is retained for the period described in Section 7 of this Policy.

5 Cookies & Tracking Technologies

CB77 uses cookies and similar technologies to make the platform work properly, remember your session preferences and understand how players use different areas of the site. Here is a breakdown of the types of cookies CB77 uses:

Essential Cookies

These are necessary for the platform to function. They keep you logged in during a session, remember your language preference and maintain the security of your account. These cookies cannot be disabled without breaking core platform functionality.

Performance & Analytics Cookies

CB77 uses analytics tools to understand which parts of the platform are used most, how players navigate between sections and where technical issues occur. The data collected by these cookies is aggregated and does not identify you individually. It is used solely to improve the platform experience.

Functional Cookies

These cookies remember choices you make on the platform – such as your preferred game lobby view or your last-used deposit method – so you do not have to set them each time you log in.

You can manage cookie settings through your browser preferences. Disabling certain cookies may affect how some parts of CB77 function, particularly session management and personalisation features.

6 Data Sharing

CB77 does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for each purpose.

Payment Processors

To process your PKR deposits and withdrawals, CB77 shares the minimum required payment details with JazzCash, Easypaisa, Raast and other payment processors you use. These providers have their own privacy policies and are bound by their respective data protection obligations.

Identity Verification Providers

CB77 uses trusted third-party identity verification services to confirm player identity and age. The data shared is limited to what is necessary to complete the verification check. Verification providers are contractually prohibited from using your data for any other purpose.

Fraud Prevention Services

To protect our players and maintain platform integrity, CB77 shares certain technical data – such as IP addresses and device fingerprints – with fraud detection services. This helps us identify suspicious activity and protect accounts from unauthorised access.

Legal Obligations

CB77 may disclose personal data if required to do so by law, or in response to a valid legal request from a competent authority. We will only share what is strictly required by the relevant legal obligation and will inform you of such a disclosure where we are legally permitted to do so.

7 Data Retention

CB77 retains your personal data only for as long as is necessary for the purposes outlined in this Policy. The retention periods we apply are as follows:

• Active account data: Retained for the full duration your CB77 account remains open and active.
• Transaction records: Financial records including PKR deposit and withdrawal history are retained for a minimum of five years to meet standard financial record-keeping requirements.
• Identity verification documents: Retained for the period your account is active and for up to five years after account closure, in line with anti-fraud and verification obligations.
• Support correspondence: Chat logs and email records with CB77 support are retained for up to two years after the relevant case is resolved.
• Technical and usage logs: Session logs, IP records and device data used for security and fraud prevention are retained for up to 12 months.

When your data is no longer required, CB77 deletes or anonymises it in a secure manner. If you close your account voluntarily, data that we are not legally required to retain will be deleted within 90 days of the account closure being confirmed.

8 Security Measures

CB77 uses industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. Our security approach includes:

• TLS encryption for all data transmitted between your device and CB77 servers
• Encrypted storage for sensitive account and payment data at rest
• Access controls limiting which CB77 staff can view player personal data, based on job role and necessity
• Regular security assessments and penetration testing of platform infrastructure
• Two-factor authentication options available for player accounts
• Automated monitoring for unusual login activity, multiple failed attempts and suspicious transaction patterns

While CB77 takes every reasonable precaution, no internet-based platform can guarantee absolute security. You also have a responsibility to keep your CB77 login credentials confidential and to use a strong, unique password for your account. If you suspect your account has been compromised, contact CB77 support immediately at [email protected].

9 Your Rights

As a CB77 player, you have rights over your personal data. CB77 respects these rights and will respond to any valid request as promptly as reasonably possible. Here is a summary of what you can request:

To exercise any of these rights, contact CB77 support at [email protected] with your account details and a clear description of your request. CB77 will acknowledge your request promptly and aim to resolve it within 30 days. In complex cases, this may be extended with notice to you.

10 Minors & Age Policy

CB77 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a minor, or that personal data belonging to a minor has been submitted, we will close the account immediately and securely delete the associated personal data.

If you believe that a minor may have registered on CB77 using false age information, please contact our support team at [email protected] immediately so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control tools on shared devices to prevent underage access to gaming platforms. CB77 takes its 18+ commitment seriously and actively reviews accounts where age concerns are raised.

11 Policy Updates

CB77 reviews this Privacy Policy regularly and may update it to reflect changes in how we handle data, platform features or applicable legal requirements. When meaningful changes are made, we will notify active players via a platform notification or email to the registered address on your account.

The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. We encourage you to revisit this page from time to time, particularly if you have questions about how a new feature or payment method you are using affects your data.

Continued use of the CB77 platform after an updated Privacy Policy has been posted constitutes your acceptance of the revised terms.

12 Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or how CB77 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

When contacting us about a data request, please include your registered CB77 username or email address and a clear description of your request so our team can locate your account and respond efficiently. CB77 will never ask you to provide your password when handling a privacy request.